When your alarm activates, you need more than a simple alert. You need a trained professional who can verify the signal, act quickly and secure your property. That is exactly what our alarm monitoring service delivers.
Our Lancaster control room operates around the clock, monitoring fire and intruder alarms for homes and businesses. From burglary attempts to fire risks, we respond with speed and accuracy, reducing false alarms and protecting your assets.
This service gives you reliable protection and complete peace of mind, wherever you are.
We monitor your alarms round the clock from our Lancaster control room, verifying alerts instantly and protecting your property with fast, professional action.
Your keys are securely stored, and our licensed officers attend alarm activations on your behalf, ensuring safe checks and complete peace of mind.
Our key holding service gives you a secure and stress-free way to handle alarm activations. We store your keys safely and attend to your property whenever your alarm triggers. This prevents you, your staff or your family from facing potentially dangerous situations at night.
Our SIA licensed officers complete full internal and external checks, reset systems and escalate incidents to the police or fire service where needed. For guidance on personal safety and secure key holding, we recommend reading advice from Police.uk.
Our control room and response teams operate around the clock, ensuring incidents are dealt with immediately.
Explore our Alarm Monitoring and Keyholding FAQs to find straightforward, reliable advice from a trusted local team. Whether you need round-the-clock protection, rapid response or peace of mind while you are away, our guidance will help you make confident decisions about safeguarding your property and staying fully protected.
Our monitoring service connects your alarm to our Lancaster control room. When it triggers, our operators verify the cause, assess the risk and follow your agreed response plan without hesitation. This may include contacting keyholders, dispatching our response team, or notifying emergency services.
The system reduces false alarms and ensures real threats are handled professionally.
For best practice on intruder alarm functionality, the National Security Inspectorate (NSI) provides helpful guidance on how monitored alarms support property protection.
Professional key holding prevents you from attending alarm activations alone, especially at night or in unsafe situations.
Our licensed officers attend on your behalf, completing thorough checks and securing the property. This keeps you safe, avoids work disruption and ensures alarms are handled correctly.
Businesses also benefit from improved insurance compliance. For safety recommendations around responding to incidents, Police.uk provides clear advice on avoiding risks and staying protected in emergency situations.
Yes, we monitor both fire and intruder systems around the clock. Fire alarms are treated with immediate urgency and escalated according to your fire safety plan. Intruder alarms are verified by operators to avoid false dispatches.
Our team has the training and experience to distinguish each signal type and act appropriately.
To learn more about fire alarm safety and national fire prevention measures, the Fire Kills Campaign (GOV.UK) is a reliable resource for homeowners and businesses.
Our operators receive alarm signals instantly, allowing us to begin verification within seconds.
If a physical response is required, our officers are dispatched immediately from the nearest available location. Response times vary based on site location, but our aim is always swift attendance.
Rapid response helps minimise loss, damage and risk. For national insights on response procedures and emergency best practice, the National Fire Chiefs Council provides useful guidance for both domestic and commercial environments.
Yes, we provide key holding and alarm response for domestic and commercial clients across Lancaster and the North West.
Homeowners benefit from knowing their property is protected even when away, while businesses rely on us to safeguard staff, buildings and stock.
Our approach is tailored, practical and fully compliant with SIA requirements. For advice on home security and keyholder safety, the Neighbourhood Watch Network offers practical tips for residents looking to improve their protection.
If your alarm triggers accidentally, our operators verify the cause by contacting a key holder and requesting a unique password.
This reduces inconvenience and avoids costly false alarm penalties for businesses. We can reset systems remotely or send a response officer if needed.
Our goal is to manage accidental activations quickly and professionally. To better understand why false alarms happen and how to prevent them, the NSI and the BSI offer guidance on maintaining alarm systems and reducing user error.
Your keys are kept in a secure, controlled access vault within our Lancaster facility.
Only authorised SIA licensed staff can access them and every movement is logged. Keys are sealed, coded and never labelled with property details to ensure complete confidentiality.
This strict chain of custody is vital for safety and insurance compliance. For national advice on secure key management and personal safety, Police.uk is a reliable reference point for property owners and managers.
We follow strict industry standards, including SIA licensing, BS EN alarm guidelines and full compliance with the Information Commissioner’s Office for data handling. All alarm signals, customer information and response logs are managed securely.
We also hold SIA Approved Contractor Status for guarding and key holding.
For further information on compliance and CCTV or alarm monitoring responsibilities, the ICO’s official guidance offers clear explanations for both businesses and homeowners.
This privacy policy sets out how Castlegate Security Services uses and protects any information that you give Castlegate Security Services when you use this website.
Castlegate Security Services is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Castlegate Security Services may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 02/09/2025.
What we collect
We may collect the following information:
What do we do with the information we gather?
We require this information to understand your needs and provide you with a better service, in particular for the following reasons:
Security
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to White Cross Industrial Estate, Unit 1C Waterview, Lancaster LA1 4XS.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
This website and its content are protected by copyright laws. All rights reserved.
The content of this website, including but not limited to text, graphics, images, logos, and software, is the property of Castlegate Security Services or its content suppliers and is protected by the United Kingdom and international copyright laws.
You may not reproduce, distribute, publish, display, modify, create derivative works from, or exploit in any way the content of this website without the prior written consent of Castlegate Security Services.
You may download, print, and store limited copies of the content of this website for your personal, non-commercial use, provided that you do not alter or remove any copyright, trademark, or other proprietary notices.
Any unauthorized use of the content of this website may violate copyright laws, trademark laws, and other laws. Castlegate Security Services reserves the right to take legal action against any unauthorised use of the content of this website.
This website, Castlegate Security Services, uses cookies to improve your browsing experience and to help us understand how users interact with our site. This Cookies Policy explains what cookies are, how we use cookies, and how you can manage your cookie preferences.
What are cookies?
Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
How we use cookies
We use cookies for a variety of purposes, including:
Cookies that we use
We use the following types of cookies on our website:
Managing your cookie preferences
Most web browsers allow you to manage your cookie preferences. You can set your browser to accept all cookies, to block certain types of cookies, or to block all cookies. You can also set your browser to alert you when a website tries to set a cookie.
Please note that if you block or delete cookies, some features of our website may not work properly.
For more information about managing your cookie preferences, please refer to the help section of your browser or visit www.aboutcookies.org.
This website is operated by Castlegate Security Services (the “Website”). By using the Website, you agree to be bound by these Terms of Use (the “Terms”). If you do not agree to these Terms, please do not use the Website.
The Website is intended for your personal, non-commercial use. You may not use the Website for any illegal or unauthorized purpose. You may not use the Website in a way that could damage, disable, overburden, or impair the Website or interfere with any other party’s use of the Website.
The content of the Website, including but not limited to text, graphics, images, logos, and software, is the property of Castlegate Security Services or its content suppliers and is protected by the United Kingdom and international copyright laws. You may not reproduce, distribute, publish, display, modify, create derivative works from, or exploit in any way the content of the Website without the prior written consent of Castlegate Security Services.
The Website is provided on an “as is” and “as available” basis. Castlegate Security Services makes no representations or warranties of any kind, express or implied, as to the operation of the Website or the information, content, materials, or products included on the Website. Castlegate Security Services will not be liable for any damages of any kind arising from the use of the Website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.
Castlegate Security Services will not be liable for any damages of any kind arising from the use of the Website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.
Castlegate Security Services reserves the right to modify these Terms at any time without notice. Your continued use of the Website after any such modification constitutes your acceptance of the modified Terms.
These Terms and your use of the Website will be governed by and construed in accordance with the laws of England and Wales, without giving effect to any principles of conflicts of law.
This website (the “Website”) is provided by Castlegate Security Services on an “as is” and “as available” basis. Castlegate Security Services makes no representations or warranties of any kind, express or implied, as to the operation of the Website or the information, content, materials, or products included on the Website.
Castlegate Security Services will not be liable for any errors or omissions in the content of the Website, or for any actions taken in reliance on the information provided on the Website. Castlegate Security Services will not be liable for any damages of any kind arising from the use of the Website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.
Castlegate Security Services does not warrant that the Website will be available at all times or that the Website or any content will be error-free. Castlegate Security Services reserves the right to modify, suspend, or discontinue the Website or any content at any time without notice.
The content of the Website is provided for general information purposes only and is not intended to be a substitute for professional advice. You should always seek the advice of a qualified professional before making any decisions based on the information contained on the Website.
This website uses cookies to improve your browsing experience and to help us understand how users interact with our site. By continuing to use this website, you consent to the use of cookies. You can find out more about the cookies we use and how to manage them in our Privacy Policy & Cookie Policy.